This has been another difficult year for many of us. Businesses struggling, some closing, and more to close, leaving people in further financial distress. You can’t turn on the news without hearing about all of the tragedy in the world.
Those of us in the customer service industry have been challenged with trying to grow, or maintain the relationships that keep us earning a living. We want you to know that Savage Restoration is here for you, more than ever, to help you with the relationships you have with your customers. Too many in the insurance industry have made the choice to avoid claims and send their customers to an 800 number when they are in distress.
More than 60% of our business currently comes directly from insurance carriers and third party management programs. We still get to assist your customers, but you don’t. This process works, but is not exactly the friendly customer service experience your customers would appreciate. There are claim representatives on the phone assigning companies like Savage Restoration to mitigate their losses. By the time the claim reaches us a day may pass, while your customer is waiting for help. The personal touch is not there until we arrive. Because of changes from COVID and other influences, some carriers may not even send a field adjuster. The only adjuster they are in contact with is on the phone somewhere in another state.
Make 2023 a year you choose to reconnect with your customers and provide the excellent customer service your customers deserve. It’s what you would want if you needed help. Encourage your customers to call YOU when they need claim help. And YOU can trust Savage Restoration for a fast, professional, and personal service experience.
Thank you for your loyalty and for your valuable time.
Sincerely,
William Savage
